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Home About Us Legal Privacy

Privacy policy including Cookies

Definition: We or us or our refers to E-CRM Solutions Ltd.

We are committed to protecting your privacy. We will only use the data which we collect about you lawfully in accordance with the Data Protection Act 1998 and our privacy statement. We are registered with the Information Commissioner’s Office and our registration is number Z9254493.

We own and control the data collected on our site, which we may use for our internal marketing and to improve our site.

We do not disclose this data to third parties, unless required by law or court order. However even then, we will at all possible times control and be responsible for that use of your data.

We collect personal data, which you voluntarily submit to us, for example when you complete a form on the site. We may use this data to provide you with newsletters and other information which you may have requested.

When you fill in a form or purchase from us, we collect information that you volunteer such as your name, email address, postal address, phone number and other information necessary to contact you or send you an invoice.

We will periodically send you email about new products and services, discounts, special promotions, upcoming events or other offers we think you might be interested in. If you do not wish to receive such emails in the future, please click the “unsubscribe” link on any promotional email you receive from us or by sending an EMail to us or write to us at the mailing address shown. Please provide us with your exact name, email and address.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending an EMail to us or write to us at the mailing address shown. Please provide us with your correct phone number.

Personal information and use of cookies and similar technology on this website

When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We collect the IP address of the device you use to connect to the Internet and we gather information such as what browser and which version of it you're using, the type of operating system you have, and which site you came from. This information helps us provide an online experience that matches your device.

We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting from this information.

When you browse our site or receive one of our emails, we and companies we work with use cookies and / or pixel tags to collect information and store your online preferences.  Cookies are widely used and most browsers are set up to accept them automatically. If you prefer, you can choose to not accept cookies. It's important to note that cookies and pixel tags do not capture any information that can personally identify you. The information they gather helps us improve your online experience and may include: 

• Your response to one of our emails
• Time and duration of your visit to our site
• Pages you viewed while on our site

To comply with The Privacy and Electronic Communications (EC Directive) Regulations 2003 and subsequent European Directive(s) we periodically conduct an audit on the use of cookies on our website.

We may also supplement the information we collect with information we receive from other companies. For example, we may use marketing and remarketing segments developed by us or other companies to customize certain services to you and provide relevant marketing and remarketing offers tailored to you.

If we do collect personally identifiable information through our website, we clearly state this and make it clear what we intend to do with it.

We take appropriate steps to protect your data both online and off-line. We ensure that our suppliers use firewalls and SSL encryption as appropriate to protect the information on our web servers.

Implied Consent

There are various methods available to use to gain users consent but we consider these solutions as obtrusive. We want our users to find information and services quickly, and following the ICO’s May 2012 release, we have taken the decision to promote how we use cookies on our website and provide you with enough information to control your own settings.

Implied consent means that by using our website, you agree to cookies being set. If users want to disable cookies, this policy talks you through how to do this.

How to Disable Cookies

If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options.

• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Google Chrome
• Cookie settings in Safari

How to opt out of some cookies

You can opt out of Google's use of cookies by visiting the Ads Preferences Manager or by visiting the Network Advertising Initiative opt out page.

Our Site's Cookies

Our website uses a number of cookies to store data on our visitor's computers. The use of those cookies by our website is as follows:

• First-party cookies: we do not use cookies of our own to monitor how visitors find and use our website but we do use Google Analytics. We do use certain cookies for functionality so that javascripts and certain other functions may work properly.

• Third-party cookies: we do use several widely-used third-party plugins as marketing tools for our own business and to provide convenience for our visitors.  We have no direct control over the content of the cookies they create, the use made of any data collected, or the security of that data. These third parties may collect information about your visit to our website, and they may use this with other data in order to serve advertising which may be more relevant to you. Some visitors may see this use of data as intrusive.

Cookie	Expiration	Purpose	Coookie originator &privacy links	Domains using cookie
				ECRM	Google	AddThis	Twitter	JS Kit	Tweet meme	Face book
acgroupswithpersist	Date not set	These are cookies that allow various javascripts on our site to work. They are simply functional and allow expansion and contraction of elements and remember on which tab you were for various elements on the page.	ECRM
acopendivids	Date not set
PHPSESSID	Date not set
slider-myreel	Date not set
style	365 days
tabs	Date not set
__utma	730 days	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. More details at Google.	Google
__utmb	< one day
__utmc	Date not set
__utmv	729 days
__utmz	182 days
HSID	3649 days	Cookies set and used by Google. We use Google Maps on our Contact Us page to provide detailed information on how to locate our office.  We use Google's interactive maps because we believe they provide a helpful way for our visitors to identify how best to travel to us. We use the Google Maps tools on the basis that Google adheres to its privacy policy.
HSID	3649 days
MPRF	9448 days
MPRF	9448 days
NID	183 days
NID	183 days
PREF	730 days
PREF	730 days
SID	3650 days
SID	3650 days
di	729 days	Cookies set and used by Twitter. We currently use a number of Twitter plugins to help us market our business using Twitter. The plugins can detect whether you are logged in to Twitter and the cookies may have other uses. We use the plugin as a convenience for our users and we use it on the basis that Twitter adheres to its Privacy Policy.	Twitter
dt	30 days
loc	74 days
psc	730 days
ssc	725 days
ssh	711 days
sshs	711 days
uid	730 days
uit	< one day
uvc	730 days
guest_id	627 days	Cookies set and used by AddThis. We currently use a number of AddThis plugins to help us market our business using AddThis. We use the plugin as a convenience for our users and we use it on the basis that AddThis adheres to its Privacy Policy.	Add This
k	6 days
pid	681 days
secure_session	7255 days
t1	11 days
twll	3603 days
jsKitUser	90 days	Recognizes user. Cookie set and used by JS Kit. Recognizes user cookie set and used by JS Kit. We currently use the JS Kit plugin to help us allow comments. The plugin allows social log-in, sharing and commenting. We use the plugin as a convenience for our visitors, and we use it on the basis that JS Kit adheres to its privacy and data use policy.	JS Kit
user_unique_ident	315 days	Recognizes user. Cookies set and used by Tweetmeme. Recognizes user cookies set and used by Tweetmeme. We currently use the Tweetmeme plugin to help us allow 'retweets' to Twitter. We use the plugin as a convenience for our visitors, and we use it on the basis that Tweetmeme adheres to its privacy and data use policy.	Tweetmeme
datr	Unknown	Cookie set and used by Facebook. We currently use the Facebook "Like Box" plugin to help us market our business using the Facebook Social Network. The plugin detects whether you have "Liked" our Facebook page and uses this information to present either a "Like" button or a "You Like this" message with various other associated details from Facebook. If you are not logged in to Facebook, the plugin creates a third-party cookie called datr. If you are logged in to Facebook, the plugin creates a series of third-party cookies. We use the plugin as a convenience for our visitors, and we use it on the basis that Facebook adheres to its data use policy.	Facebook

YouTube cookies

We embed videos from our and 3rd party YouTube channels. This may set cookies on your computer once you click on the YouTube video player. YouTube's embedded player currently creates and updates a Flash LSO called s.ytimg.com.  We have no direct control over YouTube's use of the data stored in this object. For more information, please read To find out more please visit YouTube privacy policy at: http://www.youtube-nocookie.com/static?gl=GB&template=privacy

Search engine

The search engine on our website is designed to be powerful and easy to use. The search is made possible by indexing the content on our site via some software. All search requests are handled by the software and the information is not passed on to any third party.

Flash Local Shared Object (LSO) storage

If you want to manage the contents of your Flash Local Shared Objects, please use Adobe's Website Storage Settings panel here. We rarely use Flash technology on our website, however in some limited circumstances we do use Flash.

Other cookies we may be using

We occasionally trial other services which may create cookies on your computer. If we are currently doing so then these trials will be listed here.

We believe there is no reason to be concerned about the privacy implications of any of the cookies we or 3rd parties use, but we do recognise the importance of making you aware of the purpose and scope of the data stored in the cookies which are created or updated on your computer when you visit our website. You may choose to delete these cookies from your computer between visits to our website.

We recommend that if you have concerns about the privacy implications of the cookies we use, then you should investigate how to do this using the cookie management tools in your web browser. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Links to other websites

Our site contains links to other sites. Please note that we are not responsible for their privacy practices and this privacy notice does not cover the links within this site linking to other websites or those other sites. We encourage you to read the privacy statements on the other websites you visit.

Marketing and remarketing

We may market or remarket to you using your information. Remarketing is a way for us to connect with users, based upon your past interactions with our website. Third-party marketing vendors may be hired by us to perform remarketing services. As a result, third-party vendors, including Google, may show our ads on sites on the internet. Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website. Any information collected is used only for remarketing purposes and will not be used by them for any other purpose.

We may place and track advertisements on third-party websites. Like most advertisers, we place advertisements where we think they will be most relevant to customers. We place advertisements by developing and using our own marketing segments that may combine online and offline information about our current and prospective clients. In addition, we may use marketing segments provided by online publishers and network advertising companies.

Network advertising companies that provide these services have their own privacy policies and are not subject to our Online Privacy Statement. Many of these companies provide ways to avoid targeted advertising provided by, or through, them. You can opt out of Google's use of cookies by visiting the Ads Preferences Manager. To find out more about how Google uses any data it collects please visit http://www.google.com/privacy_ads.html.

It's important to note that the information we use about you helps us provide you with products, services and experiences that benefit you. You have the ability to control how your non-personal information is collected and used online.

Changes to this Privacy Policy:

We may change this statement at any time by posting revisions on our site. Each time you enter this site, you agree that the privacy statement current at that time shall apply to all data which we hold about you.

Consent: By using our site, you consent to our use of your personal data in the manner set out in our privacy statement.