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Are SMEs missing an opportunity in ECommerce - find out more
The details of building a successful website - find out how to do it
What are the "laws of ECommerce"? Find out here
The Internet and the World Wide Web have led to a change in the way business is being conducted.
This change has led to a substantial shift in business distribution, and employee work, patterns already - a shift that is only going to gather even further momentum.
Organisations need to create an ECommerce presence and capability - for those SMEs that want an online shop our osCommerce approach is the way to go forward.
In setting up a website or ECommerce project, we have a focused approach that ensures that all the factors that have to be considered are taken into account, using a clear, business focused approach to building your website.
What is good design for ECommerce? What increase your chances of making more sales?
Research shows that the main factor for successful ECommerce is ease of navigation. Everything must be easy to find and where people expect to look for them and that is not necessarily where you think you should put them!
Once the consumer has found your product(s) do you provide enough information about to make them comfortable about purchase? Not too "techy" and not too "marketingspeak" - just good honest descriptions with more information easily available for those who want to delve deeper. Very importantly do you have good thumbnail photos and really good full sizes photos - a picture is, after all, worth a thousand words.
You also have to make sure that you are credible. Shoppers will look at your site and think: "I'm going to give you my money -- what are you going to give me? Are you going to send me the product fast? What about if it does not work – how to I get a refund? Are you going to spam me or sell my EMail address?”
You have to be clear about privacy and that means a clear statement and absolute adherence to: “We will never give out your e-mail address for any reason”. You also must, must, must have your address on the site (see below) and you will improve trust and sales if you provide a phone number (see above and below). Show photos of your actual and real office / warehouse and your staff – simple ordinary photos, not high style, airbrushed PR shots.
For new shoppers the first sale is the most important. If they buy they won’t be shy, but too many stores ask for extra information at sale. Don’t. Get it from surveys, EMails etc. Just shut up and let them shop. Information is essential but not at the expense of sales.
So – easy navigation to well photographed and described products with fast checkout and payment from someone I trust because I know where to find them and how to get hold of them – that is what you have to design in to an effective ECommerce site.
We help you to make sure that all the above is covered and then prepare a blueprint to meet the objectives, constraints, activity, investment and time required to successfully implement your ECommerce web site. We consider all factors in web and ECommerce development and site design and build and give you a website that will grow your business.
Site hosting
Users interfaces
Design and content
Creative & brand
Creation and contribution
Collaboration
Distribution and access
Navigation
Purchases and payments
Business integration
Security
Site marketing
Prototyping
Site implementation
Search engines
Traffic building
Usage tracking
Results measurement
Businesses Against Poverty (BAP) is a philanthropic group of businesses and business individuals who want to support the reduction of international poverty and have a desire to change the lives of others, through registered charity Robin Hood Ministries.
Dorothy House work as a team to provide care and support, free of charge, to those who need it. Trained volunteers are also an important part of the team, both at the hospice in Winsley and out in the community.
The Home Farm Trust is a national charity providing long term support for people with learning disabilities and their families. Established 45 years ago HFT have developed into a progressive organisation pioneering many areas of research and service provision to help people live the lives they want.
Julian House is the leading provider of services to single homeless men and women in Bath & North East Somerset and West Wiltshire. Although Julian House is not a large organisation the challenge that faces it is significant. Providing a bed is the relatively easy part of its work. Much more difficult is the task of identifying why its clients are in this situation and then finding the right solutions.
"Since eCRM took over maintenance of website and SEO, the number of prospects I received from enquiries through my site has more than doubled! I am currently working with eCRM to plan the next level of development for my website to take it to the next level." Nigel Marriott, Marriott Statistical Consulting
"E-CRM really know how the internet works when it comes to marketing and website development. They are experts in understanding Google, the latest website coding and marketing that doesn't cost the earth! Recommend them for your complete online business building." Andy Fuller, Designbull
"ECRM are providing web and e-marketing services in a very competitive marketplace.They have helped me produce and market a brand new website. For me, their knowledge and experience in this field gives them a significant advantage over most of the competition that I have been involved with. They understand what is needed and work hard to make it happen, while charging fairly for the services offered." Mike Denman, The Wine Grapevine
"Great company, very friendly and open communication and ECRM were able to execute our development with a superior level of technical skill. 5 stars." Jon Gray, Workmap
"ECRM built Alexander Simpkin & Associates a web site par excellence that continues to proffer itself on Google first page of free links under the appropriate search entry. I would not hesitate to recommend this organisation to any business requiring any sort of eBusiness advice or execution." Alexander Simpkin, Alexander Simpkin & Associates